Aqua Bare Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within 2 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 3 to 12 hours for the tracking information to update. A tracking number will be sent to the email on the order. If no email is provided a tracking number will not be sent. 

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

We provide several shipping options:


The shipping methods and delivery times per region are represented by the following table:

Country or RegionStandardExpress (Business days)
USA7-9 Business days3-5 Business days
Canada8-10 Business days5-7 Business days
Europe12-14 Business days7-9 Business days
Australia12-14 Business days6-8 Business days

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a PO Boxes or Military Addresses.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

6.1 Return Due To Change of Mind

AquaBare.comwill happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

6.2 Warranty Returns

AquaBare.com provides a [90] day warranty period for defective items. Meaning our stainless steel containers, knows, plugs, screws and spigots. 

If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.

Opened filters or any filters exposed to water cannot be returned. 

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.

Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

For our full Returns and Refunds policy, we refer you to https://aquabare.com/terms-conditions-privacy-policy/

7.  Customer Service

For questions, support, problems, or warranty claims, please contact us by email at support@aquabare.com


AQUA BARE is committed to solving 2 critical problems: providing safe, clean drinking water & drastically reducing the plastic bottles going into landfills. Our gravity based water filter systems remove 99% of contaminants, including bacteria, heavy metals, viruses, pesticides and more.


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US based company.
Products ship from Norfolk, Virginia.